Xbox Avatar Editor will not load

I just bought my xbox one s 2 days ago and since buying it I have not been able to access the avatar editor app it stays on the loading screen for a few minutes then goes to "something went wrong" i have talked to 3 different customer help support people about this issue and none of them were able to fix this issue please help!

Hi RoyannaLopez,

Thanks for reaching out to us! You may wish to attempt our App Won't Start solution to see if it will allow you to load up the avatar editor correctly.

Hope this helps and please let us know the results!

Regards,
XBF Amber M
Microsoft Agent | Moderator
(๑•ᴗ•๑)♡
"Video games are bad for you? That's what they said about rock-n-roll." ~ Shigeru Miyamoto

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Thank you for your reply but sadly I have tried everything this App Won't Start solution says to try with no success

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Hey Royanna.

If you haven't already, we suggest you perform a factory reset while keeping your games and ups by doing the following:

  1. Press the Xbox button to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select System.
  5. Select Console info & updates.
  6. Select Reset console.

Make sure you have your email and password as you will be asked to sign back in. Let us know how it goes! :)

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I have tried that also:(

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Hello Royanna,

Is this the only application that is experiencing this loading error?

If this happens with only this application, it is possible that there was corruption placed during the process of the update.

Our suggestions are to review the Xbox One Network Connection Solution and if all is great connection wise, perform a Soft and Full Factory Resetas there is mention of attempting the reset just not which one was chosen:

  • Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when selling or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting cases.
  • Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading or reinstalling the large game files. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps and save Reset and remove everything as a last resort.

Try these out for us and let us know if this works.

Best wishes!

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Last updated May 1, 2021 Views 11,867 Applies to: