I just bought my xbox one s 2 days ago and since buying it I have not been able to access the avatar editor app it stays on the loading screen for a few minutes then goes to "something went wrong" i have talked to 3 different customer help support people
about this issue and none of them were able to fix this issue please help!
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Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when selling
or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting cases.
Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading
or reinstalling the large game files. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose
Reset and remove everything, but you should always start with
Reset and keep my games & apps and save Reset and remove everything as a last resort.
Try these out for us and let us know if this works.
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