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Xbox App

Hi! Im having trouble adding my xbox onto my xbox app. It’s not a new console, when I first got it I never set it up on the app. So now when I try to add an existing console to my Xbox app it gives me an error message. It’ll give me this error message every time and it’s never fixed.

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Hi Kristina, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today. I am sorry to hear that. Have you tried to reset your console and add it as new? Before you continue, make sure you've got the account sign-in information. You'll need it to log back into your console after the reset. You can follow these steps: Press the Xbox button to open the guide. Select Profile & system > Settings > System > Console info. Select Reset console. Select Reset and keep my games & apps. Once if finishes, use the Xbox Mobile App to sign-in. You can download the App here: Google Play: https://play.google.com/store/apps/details?id=com.microsoft.xboxone.smartglass Apple: https://apps.apple.com/us/app/xbox/id736179781 Please, watch this video for a detailed tutorial: https://youtu.be/tflHi41S31c?t=49

I hope this helps. Source: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

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Question Info

Last updated April 27, 2024 Views 6 Applies to: