Xbox app on Windows 11 PC randomly uninstalling games.

This has happened twice now recently where I installed a couple games (Chivalry 2 and Power Wash Simulator specifically) and at one point or another I go to play one of the games and they're just both gone, nothing in the app, and my folder where the games should be is just empty. I haven't noticed the games disappearing while my pc is on so I think something is happening on start or shut down.

Attached below is my pc information if that helps at all.

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Hi Liam H.1,

Thanks for using Microsoft products and posting in the community.

I realize that you've encountered a problem with launching the game automatically deleting the game and I understand how you feel.

Usually, starting the game will not automatically delete the game, you can try the following methods to check whether it is caused by third-party software interference:

1.Turn off third-party antivirus.

Disclaimer: Temporarily turn off antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed.

2.Disable all third-party programs, i.e., a Clean Boot: How to perform a clean boot in Windows - Microsoft Support

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.  

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

Feel free to post back if you need further assistance.

Best Regards,

Tomsen-MSFT | Microsoft Community Support Specialist

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Sorry for taking a while to respond. While solving a different issue I was having with the xbox app it seems whatever I did has fixed the issue of the games uninstalling themselves so I guess problem solved. I just wanted to give it a few days to make sure that it wouldn't happen again.

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Hi Liam H.1 ,

We're glad your problem has been resolved, and if you have any questions, you are welcome to contact the Microsoft community again.

Best Regards,

Tomsen-MSFT | Microsoft Community Support Specialist

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Last updated May 15, 2024 Views 21 Applies to: