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Xbox app on PC not loading images

Can anyone help? The Xbox app on my PC has suddenly stopped generating images (see below) and won't let me sign in. Tried uninstall and reinstall, but no change? Thanks for any suggestions.

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Hi DJA2221, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly repair and reset the app by following the steps below:

Windows Settings > Apps > Apps & Features > Search for "Xbox" > Advanced Options > Repair & Reset > Restart your PC.
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Francia, Hi. Thanks for your message. I have tried your suggestion (again) and still have a problem. The Xbox screen still has no images, just grey boxes, which means that Store functionality doesn't work. I don't seem to be able to sign in (?), but I can start 2 previously downloaded games from the bar on the left, even though I can't actually see the thumbnails for them!

Thanks for any further thoughts. Best, DJA

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Thank you for the update. Kindly check if your setting for time and date is set automatically then restart your PC.

Select the Start button > Settings > Time & language. Under Date & time make sure the Set time automatically setting is turned on.
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Francia, Thanks again. Tried that (even though settings were fine). Still no change??

Best, DJA

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I appreciate the update. For the next step, please perform a clean boot on your device. You can follow the steps here: https://support.microsoft.com/en-us/topic/how-t...
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Francia, Thanks for this. I appreciate you are independent, but it's at this point that it goes from being a problem I have time for to a plain old broken product! I'll just just cancel the Xbox Game Pass. Thanks for your help. Best, DJA

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I apologize for the trouble and I really wanted to get this sorted out for you but we need to check this further however, if that's your decision I respect that. You're welcome and I really appreciate your kindness.
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Hello, DJA. Are you still there? Haven't noticed that I have the same issue on my end and what I did is start the services for any Xbox related on the app. Please follow the steps below:

Search "Services" then enter scroll down, you will see for options that start with Xbox, kindly right click then start all the programs.

After that quit and re-launch Xbox App.
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Francia, Thanks. I tried the easy fix, but no change, alas. I appreciate your time, but it's not important enough for me to spend more time on it just now. Thanks. DJA

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Thank you for the update, and alright. Hopefully, it's just an intermittent issue that will be fixed on its own.
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Last updated February 18, 2025 Views 1,785 Applies to: