my xbox app is stuck on the pulsating logo, ive waited 30 mins and still nothing. I have tried reparing/reinstalling/resetting both xbox app and the xbox game bar but still nothing. Need some help.
The only way it hcnges is if i right click on the task bar and choose sign in then it takes me to home screen but it wont let me sign in (pressing the sign in button does nothing) wont let me download any games too.
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April 22, 2025
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April 10, 2025
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JB
Xbox App is stuck on the pulsating logo
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Hi, Joe! I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.
Sorry to hear about that. Kindly check if you have any pending updates and make sure all the required services are running to solve Xbox app sync issues on Windows.
Open the Start menu, search Services then open Services. Scroll down the list and find all of the Xbox entries (they are near the bottom).
Gaming Services (There are 2 of them)
Xbox Accessory Management Service
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
When you find them right-click on them and select Start. If you can see that they are already running you can skip them.
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Sorry to hear about that. Kindly check if you have any pending updates and make sure all the required services are running to solve Xbox app sync issues on Windows.
Open the Start menu, search Services then open Services. Scroll down the list and find all of the Xbox entries (they are near the bottom).
Gaming Services (There are 2 of them)
Xbox Accessory Management Service
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
When you find them right-click on them and select Start. If you can see that they are already running you can skip them.
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JB
Hi, Joe! I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.
Sorry to hear about that. Kindly check if you have any pending updates and make sure all the required services are running to solve Xbox app sync issues on Windows.
Open the Start menu, search Services then open Services. Scroll down the list and find all of the Xbox entries (they are near the bottom).
Gaming Services (There are 2 of them)
Xbox Accessory Management Service
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
When you find them right-click on them and select Start. If you can see that they are already running you can skip them.
Checked and no pending updates.
I turned on everything but when I open the Xbox App again its still stuck on the pulsating logo still.
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Hello, Joe! Thanks for your reply. Kindly check if you can sign in to the MS store. Open the app, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again.
Then open File Explorer using the Windows key + E shortcut.
In the address bar paste the following line:
%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to start the Xbox app again.
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Then open File Explorer using the Windows key + E shortcut.
In the address bar paste the following line:
%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to start the Xbox app again.
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JB
Hello, Joe! Thanks for your reply. Kindly check if you can sign in to the MS store. Open the app, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again.
Then open File Explorer using the Windows key + E shortcut.
In the address bar paste the following line:
%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to start the Xbox app again.
I was able to Sign out and In again on the MS Store
I deleted both the Accounts and Cache folders from the AppData folder and opened the app again but still nothing.
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Try to delete all files in C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache, and then reboot your pc.
This will only rescan all your downloaded files in just a few minutes then try opening the Xbox app again.
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This will only rescan all your downloaded files in just a few minutes then try opening the Xbox app again.
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JB
Try to delete all files in C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache, and then reboot your pc.
This will only rescan all your downloaded files in just a few minutes then try opening the Xbox app again.
Deleted all from the folder. Restarted and launched Xbox App still stuck
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I appreciate you trying the steps. Do you have another PC where you can try the Xbox app?
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JB
No I do not have a second pc/laptop. Will I have to do a fresh install of Windows?
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I am afraid you need to consider it as last resort. Kindly check if you have any pending updates using this link
Win10: https://www.microsoft.com/en-us/software-downlo...
Win11: https://www.microsoft.com/en-us/software-downlo...
If there's nothing pending, kindly right-click the Start button on your taskbar, and then select Windows Terminal (Admin). In the Administrator: Windows PowerShell screen, type the following command and press Enter:
Get-AppxPackage *gamingservices* -allusers | remove-appxpackage
Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
Win10: https://www.microsoft.com/en-us/software-downlo...
Win11: https://www.microsoft.com/en-us/software-downlo...
If there's nothing pending, kindly right-click the Start button on your taskbar, and then select Windows Terminal (Admin). In the Administrator: Windows PowerShell screen, type the following command and press Enter:
Get-AppxPackage *gamingservices* -allusers | remove-appxpackage
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JB
Hello, I believe this worked. It finally takes to me to the home screen and am able to sign in. But the app says i need the "xbox gaming services" and "xbox live in game experience" but they are not installing.
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