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Xbox 360 ip address error

Hi, my Xbox 360 has been having a error of getting my ip address from my wifi router which is a wireless connection and the error code I get is 80151901 which is a error of it can't connect to Xbox live and this is frustrating me as when I first got the console it was fine with internet, I have tried youtube videos that troubleshoot it but those methods don't work so I came here as a lost cause to find help.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Do you have a phone with a hotspot? If yes, try to use that and see if it makes a difference. If it does then the issue is with the router/network. If it doesn't work with your router either, then try the following to see if it fixes the issue;

- Press the Guide button  on your controller, select Settings, and select System Settings.
- Select Network Settings.
- Select the name of your wireless network when the network list is displayed.
- Select Configure Network.
- On the Additional Settings tab, select Restore to Factory Defaults.

If that doesn't help, you might want to try to reset the console;

- Press the Guide button  to open the guide.
- Select Settings > System Settings.
- On the System Settings screen, select Console Settings > System Info.
- Write down your console serial number (you’ll need to enter it later) and then press the B button.
- Select Storage.
- On the Storage Devices screen, select Hard Drive and press the Y button to access Device Options.
- On the Device Options screen, select Format.
- On the Format Device screen, you’ll see the following message. Select Yes.

This will remove all content on this device. Do you want to continue?

- On the Format Hard Drive screen, select Enter Serial Number and then enter the number on the next screen.
- Press the Start button. You’ll see a Formatting in progress message with a progress bar. After the process is complete, you’ll be returned to the Home screen.

If that doesn't help, then you might want to perform an offline update on the console to refresh the OS.

You can see details on how to do that here https://support.xbox.com/en-US/help/xbox-360/co...

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Ok I have a laptop that can run a Mobile hotspot but I tried it gut that will not connect just bc the 360 dose not like it. Ps, I tried both methods but it did not work.

How do I do a offline update to refresh the os by the way

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Try the other troubleshooting steps I have suggested

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Which one I can't tell which your talking about

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Try the following to see if it fixes the issue;

- Press the Guide button  on your controller, select Settings, and select System Settings.
- Select Network Settings.
- Select the name of your wireless network when the network list is displayed.
- Select Configure Network.
- On the Additional Settings tab, select Restore to Factory Defaults.

If that doesn't help, you might want to try to reset the console;

- Press the Guide button  to open the guide.
- Select Settings > System Settings.
- On the System Settings screen, select Console Settings > System Info.
- Write down your console serial number (you’ll need to enter it later) and then press the B button.
- Select Storage.
- On the Storage Devices screen, select Hard Drive and press the Y button to access Device Options.
- On the Device Options screen, select Format.
- On the Format Device screen, you’ll see the following message. Select Yes.

This will remove all content on this device. Do you want to continue?

- On the Format Hard Drive screen, select Enter Serial Number and then enter the number on the next screen.
- Press the Start button. You’ll see a Formatting in progress message with a progress bar. After the process is complete, you’ll be returned to the Home screen.

If that doesn't help, then you might want to perform an offline update on the console to refresh the OS.

You can see details on how to do that here https://support.xbox.com/en-US/help/xbox-360/co...

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Both formatting the hard drive and resetting the internet will not fix it so i'm wondering how to do the offline update to refresh the os

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Kindly click the link I sent above for information on how to update the Xbox 360 console

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Well I restarted my router to see if it helped but with my ip error, it said after the xbox live test, network failed and internet and xbox live blocked + I did look at the link it did confuse me

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Click on "How to update" and then "Copy to a USB Drive" to get the information you need.

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When I get a usb drive i'll be sure to do that

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Last updated May 28, 2024 Views 1,637 Applies to: