Hi, I've had this current problem for a long time now and it's really annoying me so i hope someone could find a solution to this :P.
Basically, I think there might be something wrong with my xbox's disc drive. The strange thing about this problem is, I can play xbox one disc games, dvds but not any xbox 360 games. I've tried all gears of war discs, halo reach, rainbow six and the list continues!
When i insert the 360 discs into the xbox one, nothing happens. No disc moment at all. About 30 seconds later, a message appears saying "Restart the app, then try again. Make sure you are using an xbox one game, a music cd, or a movie on blue ray or dvd. (0x80820002)"
This happens with every 360 game I try which is available on backwards compatibility. I just find it so strange that it's only the 360 discs that my xbox doesn't like. It's obviously not a bad disc because it's happening to all of them. Everything else works apart from this :(.
Now I have followed all the steps on the Xbox website concerning disc problems and I have had no luck. I have also factory reset my console and it still doesn't work D:.
If someone has a simple solution to this it would be greatly appreciated.