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Xbox Support Forum Guidelines
Welcome to the Xbox Community Support Forums. This forum exists to provide support to Xbox and Xbox related applications to users worldwide. Before navigating through the forums, please read the usage guidelines. These guidelines are in place for the good of the community and to improve your experience here.Please do:Check out the Microsoft Community Code of Conduct which applies to all Microsoft Community users for additional information regarding dos/do nots and examples of what may get you bannedReview the Xbox.com Terms of UseInclude descriptive titles and details about an error you’re rec
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Game Release Known Issues
Hello gamers! As always, we continue to prepare for the build-up of games launching over the next few months. We understand that, at times, things can go wrong, and we want you to know that we're working to resolve frustrating experiences reported to us by the members of our Xbox community. Keep an eye on this list for updates to existing issues, along with any new problems that may come up as new games are released. Additionally, please make sure to check out Xbox Support for a wealth of information that may assist you
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Minecraft support information
The Minecraft experience covers a variety of games and services on multiple platforms with different teams providing support for different scenarios. This post is intended to provide some clarity for our customers when needing to reach out for support based on the issue you are facing. My hope is to ensure you get the right support quickly rather than needing to be redirected because we weren't clear in advance.This information applies to the following products:Bedrock versions of Minecraft, which typically have the platform name in the title such as Minecraft for iOS, etc. Minecraft Java Edit
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0x80860010 & 0x8007000e Error codes after parts being upgraded
After Upgrading my Motherboard, CPU, RAM. Ive been running into error codes trying to use microsoft store and the xbox app. Any way i can fix this?WIndows 11CPU- Ryzen 7 9800X3DRam- Cossair Dominator DDR5 ^4gb 6000MhzMotherboard - Nzxt b650e
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I can’t hear my friends when I’m live streaming from Xbox series X
When I am streaming live from my Xbox to twitch I can't hear my friends on my stream I can only hear my self. I can hear them on my head set only. I have already tried all the settings adjustments that I read online. Settings > General > Volume & audio output > Party chat output and select the option that suits your preference. My other settings for cross platforms are on allow and yet I still can’t hear them on my stream. Most of my friend are either on pc or PlayStation. This is becoming frustrating. Yes when I am streaming i open my Xbox window my mic is one and channel is ope
1 Need answer
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No sound coming from Xbox one controller when connected to headphones
Controller is only about 3 months old, and I hear absolutely nothing but the initial static of the wired headphones showing that they are connected. Tried them with an older controller and it works fine.Already tried updating the controller and reconnecting it to my Xbox one S. Tried messing with some audio settings but I don’t think that would matter. Really don’t wanna buy a new one again.
1 Need answer
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I got hacked and they changed the email, and everything microsofts says i can do dosent work because they changed the email, its just saying “couldnt find that email” or something
I got hacked and they changed the email, and everything microsofts says i can do dosent work because they changed the email, its just saying “couldnt find that email” or something, i have tried every possible way but this system dosent help me
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Fable 2 freezing
Fable 2 is freezing every 15 min or so doesn’t matter what I’m doing tried a lot of things wondering if it has something to do with (isPreLndexed false
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I need help
so I want to pre order F1 25 iconic edition but its not letting me, keep on saying "We are Having Trouble Processing Your Purchase" I need help pls
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I lost my progress on Minecraft after the "saving world" screen froze and I had to reset the game and my Xbox. How do I get my lost save back?
I was playing Minecraft on my Xbox One for about four hours when I tried to save and quit the game. After being stuck on the "Saving world" screen for over 15 minutes, I shut off my Xbox and turned it back on. When I did, Minecraft was still open, so I closed out of it and restarted the Xbox. Then, I opened Minecraft again and saw that the thumbnail of my world was right where I left off before I saved and exited. However, when I loaded into the world, I was right back at home, which is where I started four hours ago. Is there any way for me to recover the hours of progress that I've lost? I'v
1 Need answer
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My account has been hacked want to recover it
I woke up yesterday and went on my xbox and the email had been changed, not by me so I want to call an person because I'm not great with navigating Microsofts support
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unsupported graphics card detected but why?
i have forza horizon 3 which i downloaded and when starting it it shows unsupported graphics card detected error code FH202. my laptop is hp 15s which has i3 10th generation and has intel uhd 620 graphics but the problem is my friends are running the game with lower specs than mine but i am the only one which is getting the error even though my specs are better why is that . i need a solution please help me
1 Need answer
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i payed 39.95 for minecraft java & bedrock edition for pc order number 6775375597 and when i look for it in my computer account it said that i have to buy it, they have taken money out of my account
i payed 39.95 for minecraft java & bedrock edition for pc order number 6775375597 and when i look for it in my computer account it said that i have to buy it, they have taken money out of my account
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Can anyone help me please get out of beta in Minecraft
So basically I wanted to test the vibrant visuals, but because I'm on a low end device it wouldn't work so like a normal person would do I tried to get out of beta I waited, then when I opened Minecraft after its still in beta I checked the playstore to see if it's in beta, it wasnt and I even paid and downloaded it in playstore, I tried to chill with it because why not? Then I realized I couldn't play my already loaded worlds. So
1 Need answer
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My privacy settings arent updating.
I am the child in my microsoft family thing. My organiser went through all the correct steps of changing my privacy settings, I logged in and out multiple times, but the settings haven't been updated. It has been around 12hours now. Please help
1 Need answer
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How to recover username?
I made my son a microsoft account about 2 years ago to play a game. I thought I had written it down, but clearly I had not. I am now trying to recover it, I am pretty sure I remember the password associated with it, but the whole email has evaded me. The clue was useless because I already knew that it started with his initials. I have the phone associated with the account, but it was useless because it didn't let me sign in using my phone to his account, the recovery email is my email, but I can't seem to find a way to send the USERNAME.Why is this so hard? I just want to be able to login to m
1 Need answer
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Open xbox app
Hello, When I try to open the Xbox app, it asks me to login on my live account. I get the errors server_error: The contextID supplied in the request did not have a matching cookie, service unavailable, try again later, too many requests, simetimes, just a blank page. Tried all the option, but to receive a code via email, cause de button never works. Im using Iphone 14, and I only have this problem when trying to open the xbox app on, this device. Can you guys help me please?
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Why can't I start The Escapists on series s
I purchased the Supermax edition of "The Escapists" downloaded all of the game and dlcs then tried to start it and it immediately kicks me back out. I have powered my Xbox all the way down and have done hard resets, I have also reinstalled all of just the game then also with the dlcs and it still just crashes without even loading the game.
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Hi i have trouble with my MSFS2020 disks.
I was in contact with support and had a link to download MSFS2020 40TH ANNIVERSARY model. I was trying to download the game from the link page, it was saying YOU OWN ALREADY THIS GAME and when i´m trying to stat the download nothing happens`` // Seppo I was having the premium de luxe version of the game!!!
1 Need answer
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Paid for ROBUX with Microsoft account but did not it get them
Hey guys, just after some advice please. My son just purchased 400 Robux using his Microsoft balance (money he saved up) and he didn’t get the ROBUX. The money was taken from his account and we have an order number. Is it likely to be a Microsoft issue or Roblox? Thanks.
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216 views
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Series s won’t allow 4K with Samsung monitor
My series s has all the 4K options greyed out on my Samsung monitor. It says it doesn’t support 4K, but it works fine on pc. Ive tried using an 8k hdmi cable and the cable that came with the Xbox. Monitor is a Samsung LC34H892
1 Need answer
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Can’t sign in to my game pass on PC because of PIN, can’t change it when I log in the email. Go to settings and all but can’t find anything about PIN. I don’t remember setting one.
Can’t sign in to my game pass on PC because of PIN, can’t change it when I log in the email. Go to settings and all but can’t find anything about PIN. I don’t remember setting one.
1 Need answer
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