Xbox 1 error code 0x80bd0009

I recently added the Samsung Harmon Kardon HW-N950 soundbar which features Dolby Atmos/DTS-X processing to my Xbox setup. I downloaded and installed the Dolby Atmos firmware, then followed the setup instructions. When I try to select the Dolby Atmos ( HDMI only) in the bitstream format, I get the error code 0x80bd0009. Why is Xbox not allowing Dolby Atmos to be selected? 
 

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Last updated November 16, 2019 Views 993 Applies to:

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Hello Rgiskard!

Thanks for reaching out to Xbox forums support! We'll be more than happy to try to get this issue resolved for you.

We understand that you're receiving the error code 0x80bd0009, and the Xbox is not allowing you to select Dolby Atmos.

I recently dealt with the same issue myself, so I'll let you know what I did to troubleshoot this error that worked for me.

First, press Menu Button and go to Settings, go to Display & Sound, ensure HDTV is "select," not "auto."

This relaunched my display in 480p, which I easily changed back to 1080p; but the key is that this reset my audio output options.

I could now select HDMI audio for 5.1 and DTS, which I couldn't before.

I hope this works for you! Let us know!

Best wishes,

Felix

Xbox forums support

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You can look up that error code and error codes similar to that here.

https://support.xbox.com/en-US/error-code-lookup

Also I believe you can fix this in the sound sections of the settings menu.

No gods or kings, only men.

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You can look up that error code and error codes similar to that here.

https://support.xbox.com/en-US/error-code-lookup

Also I believe you can fix this in the sound sections of the settings menu.

There are no support articles for this error code at the link you referenced. 

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Felix, 

Here's what I saw following your instructions in Display and Sound, Video Output

1) Display - 1080P or 720P: chose 1080P

2) Advanced Video fidelity and overscan

   a) Display - Auto detect (Recommended) or DVI or HDMI: chose HDMI 

Display and sound, Audio Output

1) Speaker audio - chose HDMI audio, bitstream out

2) Bitstream format - chose Dolby Atmos for home theater (HDMI only)

Home screen - I noticed no sound while selecting the previous choices.

Restarted Xbox, still no sound.

Launched Dolby Access. Split screen shows you are set up for Dolby Atmos for home theater.

Played video clip. Still no sound. And yes the soundbar is on. No sound on regular TV either.

Went back to settings. Changed speaker audio to HDMI 5.1. Sound now works again.

Tried to re-setup Dolby Atmos per Xbox directions. Again no sound. What's wrong now?  

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Hi Rgiskard,

Thanks for the response. We appreciate your efforts in trying to resolve this situation. We want to help as best as can.

(Edit for Clarity) Try the following:

  1. In case anyone needs the steps I mentioned in more detail

    1. Go to System
    2. Select settings.
    3. Select Display & Sound
    4. Go to Video Output
    5. Select Video Fidelity
    6. Under TV connection do not have it set to auto. Set it to HDMI.

Next do the following:

    1. Go to System
    2. Go to Settings
    3. Select Display & Sound
    4. Select Audio Output
    5. Under Speaker audio, set HDMI audio to 5.1 uncompressed,
    6. Under Speaker audio, set Optical Audio to bitstream out
    7. Under Speaker audio, set Bitstream Format to DTS digital surround.
    8. Perform a full power cycle

 Can you tell if the surround sound works aside from using it with the console?

Give this a try and let us know how it goes :)

Sincerely,
Jasmine
Xbox Forums Support
ಠ_ರೃ

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Jasmine,

Your instructions say to choose 5.1 uncompressed, bitstream out and DTS digital sound. If 5.1 or 7.1 for that matter, is selected, the box for bitstream format is greyed out. How am I supposed to choose some aspect that Xbox has made unavailable?

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Hi Rgiskard,

Thanks for responding. We completely understand this is frustrating and we are still here to help! That is quite odd, I had tested this just a few minutes ago again just to check it out. Everything was working just fine on my end. Does it pop up with an error message when you select certain settings? I know it did that for me as I was testing out different settings.

Has this always been an issue or did this just start happening with the sound?

We hope to hear back.

Sincerely,
Jasmine
Xbox Forums Support
ಠ_ರೃ

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Hi Jasmine,

I have noticed that as soon as I choose bitstream out (Speaker audio) and then it shows HDMI audio bitstream out, when I move down to choose Bitstream format, there is no sound when the cursor is moving to that selection box. After changing that box to select Dolby Atmos for home theater (HDMI only), the no sound continues. Then going to the Dolby Atmos box on the main screen and try to demo one of the game clips, there is no sound during the playback regardless of which one I pick. I see no error message during this process.

I do see a message during the Atmos demo if audio is set to 5.1 or 7.1 uncompressed and DTS digital surround sound. It says you're not experiencing Dolby Atmos but it continues to play the clip with video and audio.

I'm going to try switching the Samsung HDMI ARC cable once I receive the new one from Amazon. It's due to be delivered by 2/16 after being delayed from 2/12. I'll update my post once I change the cable.  

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Jasmine, 

I changed the HDMI cable from the soundbar to the tv. Then I installed Dolby Atmos and followed the set-up instructions. When I changed the audio box for HDMI audio 5.1 compressed to bitstream out, I got the 0x80bd0009 error code again. Looks like I'm back to square one again. 

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Hello Rgiskard,

Have you tried just connecting the Xbox console directly to the TV without the sound bar? Make sure the sound is working that way. With third party accessories, and such we are very limited to troubleshoot options. When testing direct connection, you may have to change all settings to auto detect. If this works fine this way, then it's something to do with the sound bar not connecting correctly.

Thanks,

Brad

Stay safe have fun. GAME HARD just not too hard :) ಠ益ಠ

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