Ive noticed NONE of the games with gold show up on purchase history. And any games with gold you get/have that show up on games pass don't show up as owned. Why is this?
The only way I can seem to verify I actually obtained something is to google the game and games with gold to see if it was offered, when, and what other games were available around then.
I've lost access to games that I know for a fact I picked up with games with gold, because they went on to and then left games pass.
I've ended up purchasing games that I picked up with games with gold, because they show up both online and on the xbox games store as "buy to own" even though I already own them.
Even now, two games I've added to my account via games with gold, are also on games pass, and BOTH of them say "buy to own". I already do own them!
- Why is this still an issue? Games with gold has been a program for years, but we have no record of what we get through it. Games pass is screwing up games we already own causing us to lose access to them, or masking them making us buy them again.
- All of the technological advancements Microsoft has made to the world and they can't show us an accurate history of purchases and games we already own?
- Why is the option to purchase a game we already own (either via purchase, or via redemption methods) even there? Why does it not change to a gift purchase option like non games pass games do?
- It's the 21st centruy, why do we have to request a refund, and then wonder if we're going to end up losing access to things we already owned to begin with?
I've read forums and articles about this issue going back years, please Microsoft fix this!