Uncontrollable Xbox One X

I can not control the console. The arrows and the joystick are messy. One click will skip several menus. I can not choose a specific bid. Do you know what to do with it? Watch the video. Thank you for your help.

https://youtu.be/5VJW3ML5iNA

 

Question Info


Last updated January 18, 2019 Views 24 Applies to:
I just got done watching the video. From the looks of it maybe your controller might have gone bad. You can request to see if you can get your Xbox controller serviced @ Device Repair and Services.
Joc Holliday Slayer King Founder

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Try performing a hard reset EXACTLY like this.  Hold the power button on the console for 8 seconds or until the power shuts down completely.  Unplug the power cord from the back of the console for 5 minutes.  Plug the power cord back in and restart the console.   

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Hi Akbuk75,

We noticed you created a duplicate thread on the same topic and we shouldn't be doing that on the forums. Seeing as you've replied on the other thread found here, I will now be locking this thread.

Please review the Xbox Forum Guidelines going forward.

Thank you!

Best Wishes,
Diego
Xbox Forums Support

(๑ˆ◡ˆ๑)ノ

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