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Unable to download Dolby Access from the Microsoft Store on Xbox Series X

Hello. I try to install the Dolby Access application from Microsoft Store on my Xbox but I can only see the constantly rotating spinner on the download button.

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Francia J.

Independent Advisor

Hi Roman, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
Reset and keep my games & apps.

Give back to the Community. Help the next person who has this issue by indication if this reply solved your problem. Click Yes or No below

Unable to download Dolby Access from the Microsoft Store on Xbox Series X

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