- Click here and we’ll get you to the right game studio to help you. Go the "Troubleshooting games & apps" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
April 22, 2025
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. Go the "Troubleshooting games & apps" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
April 10, 2025
Xbox Top Contributors:
SwordofWhedon - Smwutches - [EX] - Daft Badger - StuartATrueRed ✅
Toyota trueno in Forza Horizon 4 Xbox One X
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Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:
Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.
After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.
In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.
The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection
In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:
The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution
I wish you a lovely day, and I hope this helps you out! All the best!
Stay safe, and happy gaming!
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I've tried everything listed and it still gives me the issue, could it be something with the most recent update?Not sure if you still have the problem but Its happening to me too, it looks like something was uploaded to the design catalog and the game overloads itself trying to display a preview image of the car with the design while the design doesnt exist
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1 person found this reply helpful
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Question Info
Last updated April 24, 2025 Views 524 Applies to: