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There has been a pin set to my account. I deleted the personal pin and the system still asks me for the pin when I want to download a game.

How do I found out what the pin is? And how Do I get rid of it?

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Hey there, Clappi Slipa

When you are asked to enter a pin on your Xbox console, enter a random combination incorrectly three times. This will prompt you to enter your Microsoft account password. Once you have entered your Microsoft account password, you will be able to set a new PIN for your account.

Once you have done this, you can remove the PIN by going to:

  1. Profile & System,

  2. Settings,

  3. Account,

  4. Sign in, Security & PIN,

  5. Then select, Delete my PIN.

This should remove your PIN. You may have to turn off the console by pressing and holding the power button until the console shuts off. This will clear the cache. Then try signing in again and download a game.

For removing a PIN for purchases, please go to Change my sign-in & security preferences in account settings. You should see an option for removing a PIN when purchasing content on Xbox on that page.

Hope this helps,

Nathan

Volunteer Moderator | Windows & Xbox Insider

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Question Info

Last updated January 9, 2025 Views 48 Applies to: