"The sample rate for your microphone isn't supported" - Mic already enabled in Privacy Settings

Hi, 

It looks like the components of your app have something to do with the error message that you are getting. Here is a link on how to troubleshoot audio in parties and issues with multiplayer games on Windows 10.  

Let us know how it turns out. 

Hi, 

It looks like the components of your app have something to do with the error message that you are getting. Here is a link on how to troubleshoot audio in parties and issues with multiplayer games on Windows 10.  

Let us know how it turns out. 

Unfortunately this is one of the guides I have already been through.   I have no problem with NAT or my firewall as you can see in the test below.  

The guide that you provided goes into:

Solution 1: Check the Xbox Live service status

Solution 2: Check your NAT type

My NAT type is Open and according to that guide I should be having a problem.

____________________________________________________________________________________________________________________________________

This is the headset I am using plain analog and plugged into the analog ports on my motherboard.

I have an ASUS Sabertooth Z170 S motherboard and

the onboard audio specs are:

Realtek® ALC1150 8-Channel High Definition Audio CODEC 
- Supports : Multi-streaming, Front Panel MIC Jack-retasking
- High quality 112 dB SNR stereo playback output (Line-out at rear) and 104 dB SNR recording input (Line-in)
Audio Feature :
- Optical S/PDIF out port(s) at back panel
- BD Audio Layer Content Protection
- Audio Shielding: Ensures precision analog/digital separation and greatly reduced multi-lateral interference
- Dedicated audio PCB layers: Separate layers for left and right channels to guard the quality of the sensitive audio signals
- Audio amplifier: Provides the highest-quality sound for headphone and speakers
- Unique de-pop circuit: Reduces start-up popping noise to audio outputs
- Top notch audio sensation delivers according to the audio configuration
- Absolute Pitch 192khz/24bit true BD lossless sound
Separate layer for left and right track, ensuring both sound deliver equal quality

Perhaps there is a bug with this particular hardware? 

"My NAT type is Open and according to that guide I should be having a problem."

My NAT type is Open and according to that guide I should NOT be having a problem. 

 Editing was disabled and I was unable to correct my mistake.

Glad to hear things are running smoothly. If anything else comes up, we're here to further assist you.

Glad to hear things are running smoothly. If anything else comes up, we're here to further assist you.

NO WHERE DID I SAY MY PROBLEM WAS RESOLVED OR THAT I WAS RUNNING SMOOTHLY!?!?!

Please read my posts thoroughly before answering thanks.  You did not assist me at all.

Thank you for your reply. We are sorry for the misunderstanding, let us manually uninstall and reinstall your Xbox app. Here are the steps below: 

 

1. Click Start, and then type Windows PowerShell on the search box.       

 

2. Right-click, and then select Run as administrator.       

 

3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage       

 

4. Hit Enter.       

 

 

Launch Windows Store and download Xbox App.     

We'll keep an eye on your response.

Thank you for your reply. We are sorry for the misunderstanding, let us manually uninstall and reinstall your Xbox app. Here are the steps below: 

 

1. Click Start, and then type Windows PowerShell on the search box.       

 

2. Right-click, and then select Run as administrator.       

 

3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage       

 

4. Hit Enter.       

 

 

Launch Windows Store and download Xbox App.     

We'll keep an eye on your response.

Thank you very much for the reply,  lets gets started.

I opened powershell elevated by selecting run as administrator

I ran the command "Get-AppxPackage *xboxapp* | Remove-AppxPackage" and noticed that my Xbox App icon had disappeared from the start menu.   I rebooted my computer and then opened the microsoft store.   Indeed the Xbox app had uninstalled because there was a GET button instead of a Launch button.  I clicked GET and the Xbox app downloaded.  I clicked launch and loaded up the app and started a chat party but the problem has not been resolved.   

I still get the same error "The Sample Rate for your microphone is not supported"

In my previous posts I left my hardware information (onboard sound device and headset) so that you know what I am using.

What sample rate does this app require?  It doesn't matter which sample rate I try I always get the same error.

Not sure what else to try.

Thank you for responding. Let us perform a hardware update on your system by following the steps below:

Method 1: Installing drivers through Windows update.

Launch it from Start > Settings > Update and Recovery and click Check for Updates.

or 

1. Press Windows key + R.

2. Type: ms-settings:windowsupdate.

3. Hit Enter.

Method 2: Install drivers using Device Manager.

1. Press Windows key + X

2. Click Device Manager

Method 3: Using Program Troubleshoot Compatibility

1. The first thing you need to do is point where the setup files are located. If you are installing from a thumb drive or CD/DVD. Launch File Explorer (Windows key + E) and open the location where the setup files are stored.

Right click the setup file for the program, this can be designated as setup.exe or something similar. Click Troubleshoot Compatibility.

2. This will launch the Program Compatibility Troubleshooter wizard which will check for issues.

3. Select the option “Troubleshoot program”

4. Select a version of Windows the program is known to work in. I notice the program works great in Windows Vista (with Service Pack 2), so I will select that option. Click Next.

5. Proceed to run the through the programs setup routine by clicking Test the program.

6. Follow the on screen instructions to install the program as you normally would.

7. If all is successful, click the option at the end of the wizard ‘Yes, save these settings for this program’

8. Wait while your settings for the program are saved.

If issue still persists, we could disable your built in microphone on a laptop:

1. Go into the control panel, into the hardware section, and click on sound. 

2. Find your microphone, right click, and select disable.

3. Check your Xbox app if Microphone is set to Default device.

Keep us in the loop if you need assistance in the future.

Thanks for the help so far but I am still getting the same error.I tried everything on your list many of which I have tried already.  The troubleshooter does not detect any issues and therefore cannot fix my problem.This is a mid tower desktop PC, NOT a laptop so that part I could not perform. Please read this carefully!The XBOX APP is the ONLY application that cannot utilize the microphone.  Everything else works about the XBOX App except for the microphone in party chat.I can use the microphone in team speak, discord, and  in-game chat on CS:GO, OverWatch, all without any issues!  I can use  the microphone on Skype and every other VOIP application I have without a problem!Once again, XBOX App is the only application having an issue with my microphone and this only happens with XBOX App in party chat.When I start a new party or join a party I have tried both, I get the following error and cannot use the microphone.I really think that there is a bug with the application regarding my Realtek sound chipset .   Realtek® ALC1150 8-Channel High Definition Audio CODEC Please advise,   Thanks!

I just disabled my onboard sound, hooked up a usb webcam with microphone.  I tried setting that device as default and when I opened XBOX App is still says The sample rate isnt supported even with a different device.   The APP has a setting somewhere that is not being removed while uninstalling.  The command in Power Shell does it also clean out registry entries?