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support contact-us web page has no link to chat with a live person, yet this is the link provided when all virtual agent choices are exhausted.

http://support.xbox.com/en-ca/contact-us has no link to chat with a live person, yet this is the link provided when all virtual agent choices are exhausted.

Virtual agent claims to be sending me to a place to live chat with a real person, but this is untrue and results in an endless loop of encounters with the virtual agent.

This trap was by design and was updated within the last year or so. The motivation for a business to do this is to make more money and to frustrate their loyal customers causing a downfall of the company by "the enemy within" strategy. The way out is immediate firing of those "enemy within" responsible for this malicious behavior toward the loyal customer and the company.

If no live persons are available, then this should be the verbiage presented so that no one's valuable time is wasted. An hours available indication should also be presented. If this time includes the present, then a link should be provided to report a web page coding error--unless there are more "enemies within" lurking within the organization requiring further immediate purging.

http://support.xbox.com/en-ca/contact-us has no link to chat with a live person, yet this is the link provided when all virtual agent choices are exhausted.

Virtual agent claims to be sending me to a place to live chat with a real person, but this is untrue and results in an endless loop of encounters with the virtual agent.

This trap was by design and was updated within the last year or so. The motivation for a business to do this is to make more money and to frustrate their loyal customers causing a downfall of the company by "the enemy within" strategy. The way out is immediate firing of those "enemy within" responsible for this malicious behavior toward the loyal customer and the company.

If no live persons are available, then this should be the verbiage presented so that no one's valuable time is wasted. An hours available indication should also be presented. If this time includes the present, then a link should be provided to report a web page coding error--unless there are more "enemies within" lurking within the organization requiring further immediate purging.

hello ckskinner,

Thank you for posting on the Xbox forums based on your description what kind of support do you need assisted with because we could find the appropriate link to direct you to live Agent.  or we could help you but we not aloud be involved with  Banned accounts, Personal information and many more if you want read the MS Code of conduct . 

Thanks 

Shane 

Shane Hepburn Xbox Ambassador since 23rd October 2018 If my answer has helped, then please upvote or mark as an answer

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It is the correct site. Click "no thanks" under the virtual assistant to bypass it and after a couple of questions you are given other options for contacting support which include chatting with them or requesting a call back. If you dont see those options, change your topic. 

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Hi we may be able to help you over the forums too if you feel like telling us what the issue is 

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Last updated April 24, 2025 Views 149 Applies to: