Redeem gift card on wrong account

I made 2 orders:

a) redeemed a gift card

b) added a cash amount on the 2nd order

both for Fornite V-Bucks

I was emailed the confirmation of the receipts.

I have since discovered that both orders were made on the wrong Microsoft Account.

I have tried contacting support only to go around and around with the virtual agent.

Question:

Is it possible to either:

a) get a refund on the purchased, or 

b) transfer the purchased to the correct account?

Any assistance from a real purchase will be greatly appreciated.

Hi I'm sorry to report this but sadly there is nothing we can do but offer advise.  We are all volunteers here.  You will have to speak to an agent Contact Support to solve this issue as it requires accessing your account.  You can request a call back and an agent will ring you.
DICEfriend. Be the change you want to see in the world. Xbox rules!

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I made 2 orders:

a) redeemed a gift card

b) added a cash amount on the 2nd order

both for Fornite V-Bucks

I was emailed the confirmation of the receipts.

I have since discovered that both orders were made on the wrong Microsoft Account.

I have tried contacting support only to go around and around with the virtual agent.

Question:

Is it possible to either:

a) get a refund on the purchased, or 

b) transfer the purchased to the correct account?

Any assistance from a real purchase will be greatly appreciated.

Hi MrPad00, in this case, I would personally contact support if he would solve this problem somehow. They could help you, but I think it will not be that easy.

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As others suggested you might try to contact xbox support yet keep in mind that you can't transfer items or currency from one account to another 
Game ON!

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Last updated June 5, 2020 Views 114 Applies to: