Hi there Mariam S.
I am Lumie and I would love to assist you today.
I am so sorry you are having issues getting into your Roblox account.
Unfortunately, this is an Xbox support page. We are not the best people to give info about Roblox recovery.
You can go to this page: [en.help.roblox.com/hc/articles/203313070] about a forgotten password with Roblox!
Here is also access to their Community page who may have much more knowledge on the subject! [www.roblox.com/games/6985028626/]
Note: These are non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
I hope this helps.
Let me know if I can be of any further assistance. -Lumie
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