Problem with my login informations when I launch gta IV on xbox series S

Hi Raphaël Ndoye,

Thank you for posting in the Microsoft Community forum. I hope you are doing well.

Based on your description, it seems to be that you have a problem with your login information when launching GTA IV on Xbox. Let's work together to find the best solution to this problem.

I would like to ask you a few questions to better understand the problem;

• May I know what is the exact email address you are having issues with?

• I would like to ask for a photo or screenshot of the exact error message you are getting?

To further assist you, I would suggest that you reset your password on your account then try to launch again your game. You may click on this link here for instructions on how you can reset your password. Reset a forgotten Microsoft account password - Microsoft Support

I look forward to your reply.

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

The email address is: *****@gmail.com

This is the error message :

Hi Raphaël Ndoye,

Thanks for getting back.

May I know if you've already tried resetting your password and updating your security info on your account? If not yet, please do so and check again if the problem still persist.

Please let us know for any updates.

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

Yes I already try. I tried it in first

Hi Raphaël Ndoye,

I see, if that's the case, it would be best at this point to contact our live support team on Xbox. In that way they can assist you using their advanced tools to fix the problem.

For you to contact them, please click on this link here. Contact us | Xbox Support

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

Okay thank you

You're welcome Raphaël Ndoye!