Oops! Looks like the Microsoft Account you are trying to use is already connected to another account on “PlayStation Network”

I accidentally logged my Microsoft acc on an alternate psn account and I cannot log in anymore on my main account. I’ve tried to delete the app and download it again, I’ve logged out of the account and deleted all history of logging in, and it still says the same message. I’ve tried to message Microsoft support but it didn’t help. Im really out of ideas.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You'll need to reach out to PSN support for assistance on unlinking the accounts.

Hope this helps

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Hi!

I have the same issue. The difference is that I have never entered my MS account on my PS5 and accordingly never connected my MS account to my PSN account.

I contacted PSN support and they answered me that I need to contact MS support because PSN support doesn't have any information about which MS accounts are connected to which PSN accounts when it comes to Minecraft connection to MS account for network gaming.

So who on the MS side can tell me to which PSN account my MS account was already connected? I am pretty sure this is a glitch because I have never connected my account before yesterday when I got this message.

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Last updated April 4, 2025 Views 1,071 Applies to: