Need help redeeming pc game pass that is included with my laptop.

Hello,

I am unable to redeem the month of game pass that is included with my PC. In my Microsoft Store library there is a tab that says "Included with Device" within that is the option to redeem Xbox Game Pass for PC. I click redeem, confirm my payment information and click subscribe, then it says "Success - You can access and manage this content in My Games & Apps. If this is a game or app, we'll start installing it for you. If this is a subscription, you can start using it now." I click Done and then the link to redeem returns to the store library and my subscription does not start. What is the issue here and how can I go about redeeming this offer that came with my PC purchase?

Thanks,

Darbo

You can access and manage this content in My Games & Apps.

If this is a game or app, we'll start installing it for you. If this is a subscription, you can start using it now.

You can access and manage this content in My Games & Apps.

If this is a game or app, we'll start installing it for you. If this is a subscription, you can start using it now.

You can access and manage this content in My Games & Apps.

If this is a game or app, we'll start installing it for you. If this is a subscription, you can start using it now.

Hey there, Darbo

Welcome to the Microsoft Community.

When you open the Xbox App on your PC, do you see a section for Game Pass?

It should look like the image underneath:

Image

Under your gamertag, you should have a label stating the subscription you have. But you should be able to see the Game Pass tab, which is directly under my gamertag on the top right-hand side.

Hope this helps,

Nathan

Volunteer Moderator | Windows & Xbox Insider

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Image

This is what I get in the xbox app. Same as the store library, I can go through the steps to claim the subscription but then it does not work and the offer to claim my free PC Game Pass returns.

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Last updated April 25, 2025 Views 2,187 Applies to: