When I try to change my game pic on Xbox app it doesn’t change and usually it changes pretty fast but now it doesn’t
April 10, 2025
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December 9, 2024
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- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
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- Additional information on Game support can be found here: How do I get the right game support?
My gamer pic is not changing
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Hi, Erick! I'm sorry to hear you're having trouble with your gamer pic. No worries, I'm happy to assist you with this today.
When did you process the change?
I understand you were expecting an instant or at least a change to take effect fast. Please note that a custom image may take some time to process as it is being verified for suitability before it can be used.
1. You may also want to check if you are running the latest update of your Windows and Xbox app
Check the recent version of the Xbox app
Microsoft Store app > Downloads > Get updates/Update all
Check for the most recent version of Windows, including optional updates
PC Settings > Windows Update > Check for updates > Install
2. Try restarting your device.
3. Check your account if you are eligible for a customer image change.
Note: Custom gamerpics are subject to the Xbox Community Standards. Images that violate the standards can result in enforcement action by the Xbox Safety team.
Here's a reference link:
https://support.xbox.com/en-US/help/account-pro...
Thank you!
SweetMonet
When did you process the change?
I understand you were expecting an instant or at least a change to take effect fast. Please note that a custom image may take some time to process as it is being verified for suitability before it can be used.
1. You may also want to check if you are running the latest update of your Windows and Xbox app
Check the recent version of the Xbox app
Microsoft Store app > Downloads > Get updates/Update all
Check for the most recent version of Windows, including optional updates
PC Settings > Windows Update > Check for updates > Install
2. Try restarting your device.
3. Check your account if you are eligible for a customer image change.
Note: Custom gamerpics are subject to the Xbox Community Standards. Images that violate the standards can result in enforcement action by the Xbox Safety team.
Here's a reference link:
https://support.xbox.com/en-US/help/account-pro...
Thank you!
SweetMonet
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When did you make the change or how long has it been since you processed it?
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Question Info
Last updated April 2, 2025 Views 96 Applies to: