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My account was hack or scammed I don’t know what happened

My account has been hack and all my emails and numbers and password was changed and i played fortnite on that acc it has all my skins and i really need that back can yall plz help me

You should be able to recovery your Microsoft Account by following these steps:

Before you begin

You will need a working email account that you can access so we can send you information about your request. You can use any active email account, even one belonging to a friend or relative. Or, if you don’t have another email account that you can access, you can create a temporary outlook.com account for free by selecting Create one at the Microsoft account sign-in page.


Fill out the recovery form
  1. Go to account.live.com/acsr and provide the email address, phone number, or username for the account you are trying to recover. 
  2. Provide an email address (other than the one you are trying to recover) that we can use to contact you about your request.
  3. Enter the characters you see on the screen to prove you're not a robot, then select Next.
  4. A screen will pop up asking you to verify the contact email address. Check that email for a message from us with the security code, enter that code, then select Verify.
     

    Note

    If you have any problems receiving or providing the security code, see Microsoft account security info & security codes.

  5. Fill in as much info as you can, even if you're not sure. See Tips for filling out the recovery form below.

  6. Select Submit when you're finished, and we'll respond within 24 hours.

Not a Microsoft Employee. Just a fellow member of the community that likes to help out every now and then.

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dont know the new email

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Hi Christian,

Thanks for the reply. If the person changed all your information, email, password and that. You will need to request a call from support to have them assist you. Also, let them know that you are unable to complete the account recovery form due to primary email has been changed.

When you go to Contact Us,follow these steps to request a call from support: 
  

  • Step 1 ----select Xbox One 

  • Step 2 ----select see other options then subscription changes 

  • Step 3-----select show contact options 
    Step 4 ----select request call from support 

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option. 
  

Hope this helps. 
  

Thanks, 
Brad

Stay safe have fun. GAME HARD just not too hard :) ಠ益ಠ

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I followed the steps and it ketp telling me to go to that site and the link dose not help

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hi

follow this link to recover an account that has been hacked/compromised

https://support.xbox.com/en-US/my-account/security/compromised-account-solution

just follow the instructions and choose the appropriate answers and you should have your account back soon.

if you have a credit/debit card linked to your account, contact your bank and cancel the card to prevent the scammer making fraudulent purchases. give the bank all the details in case purchases have already been made on your card.

it's only impossible until someone does it

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Hi Christian,

Thanks for updating us with your reply. As my fellow XBF Brad A has stated, if the person who has hacked your account has made changes to the email address used for logging in and/or the security proofs (emails/phone numbers/etc), then you would need to be in direct touch with Xbox Support by phone (for best results) in order to have the account recovery attempt made by a specialized team. Sadly, we here on the forums lack the necessary tools to more directly assist with account issues.

Which link that was provided is giving you trouble? If it was the link for contact, then (should you not have access to your own Xbox account) you may need to use your family member's account or a different email to sign in to request a call back. Here are the direct steps for requesting a call back:

  • Log into an account at  Support.Xbox.com  

  • Scroll down the page, Click on Contact Us  

  • Step 2 : Select a Category, then See other options  

  • Step 3 : Select your Issue/Topic  

    • Select -  Show contact options  

    • Select – Call me back or chat with Xbox Support  

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available as the selections do change from time to time. 

Please give this a try and let us know the results.

I hope that this information helps a bit more.

Regards,
XBF Amber M
Microsoft Agent | Moderator
(๑•ᴗ•๑)♡
"Video games are bad for you? That's what they said about rock-n-roll." ~ Shigeru Miyamoto

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As the other guy said this  account.live.com/acsr  should work if everything is correct otherwise if you can get support on the phone you should be able to get further assistance.

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Question Info

Last updated August 18, 2021 Views 53 Applies to: