Mods appearing on Xbox but not on TSW2?

Hi James, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today. I am sorry to hear that. Please, check which version of the add-on you purchased. Xbox: https://www.xbox.com/games/store/train-sim-world-2-rush-hour-nahverkehr-dresden/9NMK3FD1KG87 https://www.xbox.com/games/store/train-sim-world-2-rush-hour-boston-sprinter/9MX818D5KQJW https://www.xbox.com/games/store/train-sim-world-2-rush-hour-london-commuter/9NBGKZHPTPBD PC: https://www.microsoft.com/store/productId/9PM8PSK9DGXS

Hi Rodrigo,

I believe I purchased the "season ticket", which includes all the packs above: https://www.xbox.com/en-us/games/store/train-sim-world-2-rush-hour-season-ticket/9p4vc3h7l4kd

It was a while ago, but I remember it being a part of a bundle which was heavily discounted at the time.

When I find the pack on PC, this error message appears (it may say ready to use, but it isn't showing up in game):

Many thanks for your help.

James

Hello James, The ticket for the add-ons, on the store, states it's only playable on the console. For some reason, I can't find the pack on the Microsoft Store or Xbox PC App. In any case, please, reset the store and see if it enables you to install it on your PC. To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter. If it does not work, it may only be playable on console.

Hi Rodrigo,

I restarted the app and still has the same problem. It may just be available on Xbox, but that's a bit odd given it's just another add-on like all the others in the game - no reason for Dovetail Games to label it any differently?

Hello James, I found that odd too. Sadly, I don't own it to test myself, but everything I checked points towards this. I kindly ask you to speak with Xbox Support, verify this information with them. Please enter this link for web chat: https://support.xbox.com/contact-us If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support You can also request a callback: https://support.microsoft.com/home/contact I hope this helps.