Ask a new question

Minecraft purchases

Hi everyone,

I tried purchasing a realm recently and it was my first time but it said “ We are unable to complete your realm purchase. Maybe check your internet conection?” And it says the same when i try to purchase coins any help? 

Hi PlantingGem4161,

Thanks for reaching out to us in the forums for this issue. Sorry to hear you're having trouble completing purchases. As the message you're receiving is indicating there is an issue with your internet connection, you may wish to look into your connection with Xbox Live on your device. Are you attempting this from a mobile device, PC, Xbox One or Xbox 360? Are you receiving any error codes?

Here are some support articles that you may find handy dependent on your device:

Xbox One Connection Solution

Xbox 360 Connection Error Solution

Xbox app server connectivity on Windows 10 is blocked

Minecraft Realms <<< contains troubleshooting for Realms

Give the troubleshooting a try and let us know the results!

I hope that this helps out!

Regards,
XBF Amber M
Microsoft Agent | Moderator
(๑•ᴗ•๑)♡
"Video games are bad for you? That's what they said about rock-n-roll." ~ Shigeru Miyamoto

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Amber,

I’m on Xbox one and I’ve reset my wifi and tested my connection many times and its fine and i tried the trouble shooting earlier when i was in a live chat with microsoft support and nothing has worked so far.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi PlantingGem4161,

Thanks so much for your swift reply! Sorry to hear that you're still unable to make the purchases even after some troubleshooting to your connection. I would recommend that at this point, you sign into your account on a PC or other device and attempt to make the purchase there to see if you're able to do so. 

Alternatively, I would also recommend testing your multiplayer connection in your network settings to ensure that everything is on the up and up. If you do happen to receive any direct messages when you do, please use the support article below to further troubleshoot:

Xbox One Multiplayer Connection Error Solution

I hope that this helps a bit more! Please let us know the results.

Regards,
XBF Amber M
Microsoft Agent | Moderator
(๑•ᴗ•๑)♡
"Video games are bad for you? That's what they said about rock-n-roll." ~ Shigeru Miyamoto

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi have you sorted it now I'm having the same trouble 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I havent been able to figure it out yet.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Any luck. Maybe try a hard reset on your xbox then restarting wifi and see if that will work. 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Sadly didnt work 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi PlantingGem4161,

I'm sorry to hear you still cannot purchase Minecraft in-game content.  I think at this point it would be best to contact Mojang Support since there could be an issue with their Store and Realms is purchased through them. Here are the best resources to contact them:

 I hope this helps!

Best Wishes,
Diego
Xbox Forums Support

(๑ˆ◡ˆ๑)ﾉ

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 22, 2023 Views 434 Applies to: