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Minecraft dont appear in my new laptop :(

Hello I'm cristian and I have a problem with minecraft, it happens that a long time ago to be specific years I redeemed a code for minecraft for windows on a laptop and well on that laptop I can play it and download it as much as I want but today I changed laptops and I put the same account to download minecraft but it appears to me that I have to buy it being that it is the same account of my old laptop it appears to me In Microsoft Store and in the new one dont appear,i alredy try to restart and do everything but it still does not appear it says i have to buy it, someone would know how I do to have it in the new laptop? The code came with the Minecraft edition of an Xbox One S in 2017 but I redeem it in 2019 if this helps my old laptop is windows 10 and my new 11

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Hi Cris,

Thank you for posting in Microsoft Xbox Community. I am sorry that you are still prompted that you have to buy the game, even if you already purchased Minecraft.

As part of our initial troubleshooting, kindly make sure that you are logged in using the same Microsoft account where you purchased the game or redeemed your code. If you purchased it from Microsoft store, you may check it by going to https://account.microsoft.com/billing/orders
Once confirmed that you are using the correct account, please follow my recommendations below.

1. Delete the Minecraft launcher that exists on your computer.
2. Restart your computer.
3. Install legacy Minecraft launcher for Windows.
https://aka.ms/minecraftClientWindows
Once reinstalled, continue with these instructions.

1. Open Minecraft launcher.
2. If you are already logged in, click on your image and Gamer tag in the upper left corner of the screen and then on "Logout".
3. After logging out, delete all accounts registered in the launcher by clicking on the "X" next to each account.
4. In the Minecraft launcher, enter the Microsoft email and password.

If you bought Minecraft from Microsoft Store, you have to go to Microsoft Store>My Library then look for Minecraft and install.
Make sure you're signed into the Store app with the same Microsoft account that you used to buy the game.

If the above steps did not work, please clear the cache of the Microsoft store. Go to Settings> System> Apps & features> Click Store> Advanced options> Reset.

After the reset, log in with the Microsoft account that has Minecraft and reinstall Launcher.

Hope this solves your issue, please do let me know how it goes.

Regards,
Alvaro

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Question Info

Last updated April 17, 2025 Views 7 Applies to: