Is there any way to add a phone number on a Xbox account

Got a new series x and I have an account that is signed in on the old Xbox one that says the email doesn't exist when I try to sign in on the website app or Xbox series x

I no longer have access to the email that the account was made under as the email was deleted in 2021 but it still says it's that email on the Xbox one

So I'm unable to request a change of email or details at all through the app or website

Is there anyway to add a phone number to that account through the Xbox one so I can use that to sign in intead if the email as I'm unable to sign the account in anywhere other than the Xbox one?

Hello iiNuto,

Welcome to Xbox Community.

If you want to add a security information for your Xbox Account, you have to do it through your Microsoft Account.

Please see the link for guide: Change the email address or phone number for your Microsoft account - Microsoft Support

If you have forgotten your Microsoft account email: You forgot your Microsoft account username - Microsoft Support

You may fill out the recovery form to recover your lost account

Help with the Microsoft account recovery form - Microsoft Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions. 

|Car.Tzy|
| Microsoft Forum Moderator |
| Microsoft Community |

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Image

Thank you for understanding. 

|Car.Tzy|
| Microsoft Forum Moderator |
| Microsoft Community |

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 23, 2025 Views 941 Applies to: