Hi Lea,
Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues setting up your parental PIN in your Epic Games account.
To reset your PIN for Parental Controls on your Epic account, follow these steps:
Go to
https://www.epicgames.com/account/parental-cont... and log in.
Important: If you are a parent/guardian of an account, you still must log into the child's account to update the PIN code related to that account.
If you are mainly playing on consoles, make sure that you are logged into the same Epic account. The best way to do it is to compare the Account ID on the website to the in-game Account ID, they have to be the same. To see how to find your Account ID, please see:
https://www.epicgames.com/help/en-US/c-Category...
If you've done all the possible troubleshooting steps but you're still having issues with this specific game, I would recommend that you submit a support ticket directly to Epic Games Support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:
https://www.epicgames.com/help/en-US/contact-us
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.
Regards,
Alvaro
