I bought xbox pc game pass 2 days ago and i cannot manage my subscription on https://account.microsoft.com/services/pcgamepass/details#billing
page. I simply cannot access this page it gives an error like:
Sorry, a problem has occurred.
We won't be sure what happened, but refreshing the page or trying again soon might work.
I tried with a different WiFi and mobile hotspot and with a different pc and different browsers it didnt work.
May 10, 2024
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Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
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January 12, 2024
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
BL
i cannot manage my xbox game pass pc subscription
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Hello!
I'm an independent advisor and a member of the Xbox Community just like you.
I'm happy to help you today.
Try accessing the website using a mobile data connection from your mobile and trying incognito/private modes and clearing the cookies of the browsers you have used.
If you continue to have problems, please wait 24-48 hours and try again.
Best Regards.
Janet C.
I'm an independent advisor and a member of the Xbox Community just like you.
I'm happy to help you today.
Try accessing the website using a mobile data connection from your mobile and trying incognito/private modes and clearing the cookies of the browsers you have used.
If you continue to have problems, please wait 24-48 hours and try again.
Best Regards.
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BL
i've already tried those things it didnt work i bought game pass 2 days ago and i need to turn off the auto-pay.
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The next billing date is more than 20 days from now, please keep trying until the page is working properly, several users have reported having the same problem and hopefully they will not take too long to fix it.
If you have urgency to do so, you should contact a support agent and ask them to help you. You can contact them through this link
https://support.xbox.com/contact-us
Janet C.
If you have urgency to do so, you should contact a support agent and ask them to help you. You can contact them through this link
https://support.xbox.com/contact-us
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Last updated February 7, 2024 Views 154 Applies to: