I cannot log in to the xbox app on pc. It asks for a pin, which for me is 6 digits, but automatically enters after entering 4 digits.

I have tried my old 4 digit pin, but it is not correct. As of recently, microsoft has started to mandate the use of 6 digit pins, not 4. I cannot use a 6 digit pin to verify my identity.


Here is where it asks for my pin:

Image

Here is where it only lets me use a 4 digit pin.

Image

Hello, first it's a pleasure to be able to help you today.
My name is Georges C. welcome to the community.

Hello George, if your pin is giving as invalid, try clicking where it says; Forgot my PIN, this should give you the option to log into your Microsoft account with your account password and follow the procedures you ask on the screen.

Reset your PIN when you aren't signed in to Windows

https://support.microsoft.com/en-us/windows/res...

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is there another user listed on the pc, it maybe taking them as admin and require their 4 digit pin.

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Last updated April 27, 2025 Views 1,046 Applies to: