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I bought robux and it didn't arrive in my account

so guys, I bought a robux (roblox coins) bought 800 and 1700 (gave a total of $ 26.75) and an e-mail came that said it could take a maximum of 48 hours, so I waited and spent about 5 days and not arrived, logged in my xbox one that asked, put everything right and it was not, who can help I am grateful, I have electronic invoice photo, thanks

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