I bought my son doom eternal disc for Xbox one. Every time he tries to install it it stops at exactly 18.7 percent. This is not an internet problem nor is it a storage space problem.

I bought my son doom eternal disc for Xbox one. Every time he tries to install it it stops at exactly 18.7 percent. This is not an internet problem nor is it a storage space problem. We have attempted to install every day since Christmas. Please advise.

Thank you

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly try installing the game digitally by following the steps below:

1. Cancel the installation and remove the disc.
2. Perform a powercycle on your console.

​​​A. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
B. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

3. Launch Xbox app on your phone and search for the game.
4. Click the game and choose "Download to Console"
5. Wait for the game to install completely before inserting the disc to play it.
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Last updated April 24, 2025 Views 152 Applies to: