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How do I get Microsoft to call me back?

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My issue is that I have tired over 20 times for a callback and it keeps saying that it is having problems connecting. Therefore how am I supposed to get help? Can't find means of contacting EA either...... Absolutely disgusting way to treat your customers! 

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Hi Stevie,

Thank you for reaching out to us! I moved your post into a new thread so that we could tailor our support specifically to you! Please detail the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to help!

Also, the best way to reach our Live Support would be at Contact Us. To request a callback, follow these steps: 

Step 1 ----Select Xbox One  

Step 2 ----Select See other options  

Step 3 ----Select topic (Ex. System  Update)  

Step 4 ----Select "Show contact options"  

Step 5 ----Select request a call from support  

Honestly, I had issues contacting support as well. I put in a request and never got a call to my phone. My brother put in a request after I did and he was called back right away. I ended up trying again but putting in my house number instead of my cell and I got a callback almost instantly. Although I never set up a block on my cell, it seems like their number was being blocked.

 

I hope this helps a bit more.

Sincerely,
Jasmine
Xbox Forums Support
ಠ_ರೃ

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try here contact support at [Mod Removed- Personal information] or use https://support.microsoft.com/en-us

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Hi thank you. I put in my land line number. It took me a while to realise you had to put in a dash between numbers, but finally I got a message saying they would call me back. Never did. World of Tanks has now resolved our problem. Years ago, when I first bought an X Box, Microsoft phone support was excellent. Now, it's non existent. Whilst support on this forum has been helpful, it didn't resolve my problems. I'm afraid I wouldn't buy Microsoft again as it seems they make a great deal of money but won't invest in customer service. Shame.  

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Doesn't help me at all! Why don't you have a contact number in plain view for customers to use? 

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All you need to do is start here and then choose the best way to contact them it is very easy...https://support.xbox.com/contact-us

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My problem is solved now. But tgat link you pisted doesnt get you help. Just a maze. The call back doesn’t work fir me even thiugh i have no call blockers, am registered as UK, and selected tye UK call code. Seems like being allowed to talk to a human in Microsoft is a thing of the past. 

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Can I just say that these details are for X Box One and they are not the same for X Box 360. There are no options for technical support on X Box 360. 

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Just forget about getting a call back. I don't know anyone in real life that actually has been called back so I have no faith in that system.

You can live chat though. Here's support

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Hi thank you. I put in my land line number. It took me a while to realise you had to put in a dash between numbers, but finally I got a message saying they would call me back. Never did. World of Tanks has now resolved our problem. Years ago, when I first bought an X Box, Microsoft phone support was excellent. Now, it's non existent. Whilst support on this forum has been helpful, it didn't resolve my problems. I'm afraid I wouldn't buy Microsoft again as it seems they make a great deal of money but won't invest in customer service. Shame.  
I can’t enter  Xbox ,Why?

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Call me

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Last updated April 23, 2025 Views 10,113 Applies to: