How do I connect into my Xbox account if I forgot the email and the password?

Hi John,

Thanks for updating us with your reply. Sorry to hear that you're having difficulty accessing your profile. If you've already been provided the email address used for log in by the Xbox Support team, then you'll need to attempt the Lost Password Solution to create a new password. In relation to not having access to the email address, did you have any other security information in the account that you may use to verify so that you may access, like an alternate email or phone number? 

Go ahead and give the wizard provided a try, as it does have some great information about account recovery, even in these circumstances. Please let us know the results.

I hope this helps out.

Hi John,

Thanks for updating us with your reply. Sorry to hear that you're having difficulty accessing your profile. If you've already been provided the email address used for log in by the Xbox Support team, then you'll need to attempt the Lost Password Solution to create a new password. In relation to not having access to the email address, did you have any other security information in the account that you may use to verify so that you may access, like an alternate email or phone number? 

Go ahead and give the wizard provided a try, as it does have some great information about account recovery, even in these circumstances. Please let us know the results.

I hope this helps out.

Hello there, XBF Amber M

I did not receive any email address from the Xbox Support team. In my post, I said that I only know the Gamertag, and when I tried to log in with my Gamertag, I pressed "Forgot password", and it just showed me the first 2 letters of that email that was: "J" and "I". 

(I don't know how to take a screenshot on a Mac so one of my friends helped me! Hope you understand!)

Regards,

John Aberdile

Hi there DaRealGhosTT,

Thanks for the reply and for trying the troubleshooting article above. I recommend trying the following article: Find your Microsoft account email address.

Hello there,

We have split a comment(s) from this thread and will be locking this post.

Best wishes!