Horizontal streaks on screen

anyone experience this before?

on the bottom portion of the screen there is a static pixelation. It does not flicker and it is not the tv. I have changed out the HDMI and tried a different HDMI port. I have reset the xbox and also did a soft reboot. I tried changing resolution from 4k uhd to 1080 to 720 and back  

any thoughts? I think its a hardware issue. 

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Hello Reminisce,

We thank you for bringing this inquiry to our forums community, and understand that this concerns graphical errors on your Xbox One console.

If the problem persists, try doing a soft factory reset of the console, reset and keep games and apps to help reset the operating system.

Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

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Hello

I did that and the problem remained. 

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Question Info


Last updated August 18, 2021 Views 120 Applies to: