Hello, why did the card I exchanged give me CSV - 15?

Hi， Yael Max Telles gonzalez

Welcome to Microsoft Community.

Are you unable to redeem this gift card or did you get the wrong item?

csv-15, what currency is this or what does it mean?

Generally, gift cards can only be redeemed in the region where they were obtained, and the region of the account redeeming them must be the same as the region of the gift card.

We may need more information from you to help you better.

Best Regards,

Logan | Microsoft Community Support Specialist

Hello, if my account was created in Mexico and I did not know that I had to create another one to be able to use this credit, now I will always keep it in mind, thank you. But now how do I spend that credit?

Hi， Yael Max Telles gonzalez

If you get an xbox gift card, you can let the lucky recipient choose the gift they want. There are no fees or expiration dates, and any gift card can be used to buy:

Top games, apps, and add-ons for Windows and Xbox.

The latest movies and hottest TV shows.

Accessories and devices like Xbox and Surface.

To redeem the gift card you received, go to Microsoft account | Redeem your code or gift card

*Digital gift codes cannot be used to make purchases at physical Microsoft Stores.

As well as I noticed that you marked your reply to me as unhelpful, and since we really aren't sure if your Aquire gift cards are applicable to the 25-digit redemption code for the xbox gift card, we are unable to confirm how it works. I hope you can give us the details if you can.

(Don't send your redemption code, we just want the card info)