Halo Infinite Crashes on startup

Hello LordMoopy,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that Halo Infinite does not load past startup. Let us look into this together to get you back to gaming.

First, please make sure that your computer is completely updated - including all optional updates.

Next, please make sure that your graphics drivers are completely updated. How you do this will vary depending on what kind of graphics card you have installed on your PC. Please visit the manufacturer's website for your graphics drivers and download the most recent driver version that is available for your GPU model.

1. Nvidia’s Download Page

2. AMD’s Download Page

3. Intel Graphics Download Page

If the issue persists after updating your graphics drivers and computer, we recommend that you follow these steps.

Run Halo Infinite as Administrator

1. Right-click the Halo Infinite icon on your Desktop

2. Select Run as Administrator

3. See if the game launches

Uninstall and reinstall Halo Infinite

1. Click the Windows icon in the bottom left corner of your screen and then select the Settings cog

2. Select the Apps tile

3. In the search bar, please type Halo Infinite

4. Select game tile and select Uninstall

5. Reinstall the game from your desired launcher (Steam, Xbox App)

6. See if issue persists

Or

1. Open the launcher where you had originally downloaded the game on your computer (Steam, Xbox App)

2. Select the game from your game library in the launcher

3. Uninstall the game

4. Reinstall the game from your desired launcher (Steam, Xbox App)

5. See if issue persists

If the issue persists after following the above suggestions, please take a look at the next suggested steps below.

Uninstall the Xbox app through App Settings

1. Open the Settings on your computer by pressing the Windows + I keys at the same time

2. Select Apps

3. In the search bar or by scrolling, search locate the Xbox App tile

4. Click the gray Uninstall box

Note: If you can't select the "Uninstall" box, choose Advanced Options and then Uninstall

1. Restart the computer

If “Uninstall” is not available, use PowerShell to uninstall the Xbox app

1. Search for Windows PowerShell in the search bar in the lower-left corner of the screen

2. Right-click Windows PowerShell and select Run as Administrator

3. select Yes to allow it to make changes to your device

4. Type the following command, and then press Enter:

Get-AppxPackage *xboxapp* | Remove-AppxPackage

5. Let the command run and close PowerShell

6. Restart the computer

Install the Xbox app from the Microsoft Store

1. Open the Microsoft Store on your computer

2. In the search bar at the top of the app, search for Xbox

3. When the Xbox app page opens, select Install

Note: You may have the word "Get" instead of "Install." if you see it, select Get.

Reinstall the Gaming Services Package

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).

2. On the Windows PowerShell Administrator screen, type the following command, and then press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

1. Restart your computer and see if the problem is resolved.

Update Xbox app on the PC

1. Open the Microsoft Store on your computer

2. Click Library in the bottom left corner of the app

3. Select Get Updates in the top right corner and download all updates

Resetting the Xbox app may also help

1. Press Windows + I to open Settings.

2. Click Applications > Applications and Features. Scroll down or search to find the Xbox app. Click on the app and choose Advanced Options.

3. Scroll down to click the Reset button under the Reset section. You can also select Repair.

If the issue persists after following all of these suggestions, we recommend that you contact 343 Support and Submit a request.

We look forward to your response. Kindly let us know if these suggestions help by selecting “Yes” or “No” next to “Was this response helpful?”. If this response answered your question, please select it as the “Answer”. Additionally, if there is any misunderstanding or clarification needed, please reply to this response.

Sincerely,

XBF – Evie

Xbox Customer Success Manager

Microsoft Community