FREE monthly game Dead Space (xbox one backward compatible) not in my list of games anymore

Ok what happened? I got the game this year (it was one of the monthly games you get for FREE with xbox live gold). It is STILL installed on my xbox one, so I tried to fire it up but a message pops up saying I need to access with the account the game was purchased with. THIS is the account I got the game with.  Like I got Grid 2, Borderlands etc...

I know how to check all the games I got, it's at this address https://account.xbox.com/it-IT/MyGames/Xbox360?Page=1 , ALL of the other games I got are here, except Dead Space. Why?


P.S. my XBL gold expires in 2018 so this is not the problem.

Let me add some photos to show you the game is on my xbox one. What's the deal? Why I can't play Dead Space anymore? Error code in the last pic is 0x803f900a


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No replies?? What is this?? Where is the SUPPORT????

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Last updated August 18, 2021 Views 48 Applies to: