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Fifa 20 trial

I have EA access and I installed Fifa 20 so that I could start playing the 10 hour free trial. When I launch the game it says that I do not own this game and that it wont load. I have tried a power cycle and I have also tried removing my gamer tag and reinstalling it, both of these methods failed to solve the problem. Does anyone have any other suggestions, I don't really want to uninstall then reinstall the game.

Thanks B3N RILEY

 
Try clearing the cache, logging out of your account, and logging in again, and unfortunately it would be interesting to uninstall and install again if you continue to have the problem.
I am inevitable!!

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Ill try that thank you 

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I have tried all of these steps and still nothing, any other suggestions ?

 

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I would also check to make sure the account with the EA access subscription is set as the home Xbox as well. 

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Just tried that and sadly it is still telling me I don't own this game

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Hey BenRiley2! 

Thanks for reaching out to Xbox forums support and providing us with the updates. 

I know you mentioned you didn't want to do it, but I would suggest uninstalling the game and reinstalling it. 

That's usually the fix-all troubleshooting method for issues like this one. 

 

If that doesn't help the next step would be to set up a call back from Customer Support to make sure everything is okay within your Microsoft billing account. 

As provided above the best way to reach Live Support would be here: https://support.xbox.com/contact-us#0 

  

Step 1 ----Select Xbox One 

Step 2 ----Select See other options 

Step 3 ----Select topic (Ex. System  Update) 

Step 4 ----Select "Show contact options" 

Step 5 ----Select request a call from support 

  

I hope this helps a bit more. Let us know! 

Felix

Xbox forums support

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Last updated February 23, 2025 Views 203 Applies to: