Hi... Not sure if I'm posting in the right place, sorry if I'm not. Just a quick question regarding my sons account. He received a permanent suspension about 2 weeks ago. The email from enforcement was very vague and didn't specify a reason. I've been talking to customer support trying to find out a way of contacting the enforcement team because we are unable to log into his account to view the enforcement history and therefore cannot raise a case review to find out the reason.
Usually I just click sign in, it logs me in and then we can viesuspensions and what he got reported for but now, when I try to log in, it just reloads the whole Page without logging me in.
Whilst I have chatted to some lovely people at customer support, no one has been able to help. We moved house about 3 weeks ago and he hasn't been online. The day he went online, he bought xbox live credit and made some online purchases... that very same day he received the suspension. We have moved region and I've since found out that we were supposed to update the region on the xbox, but didn't know we were supposed to... could this have something to do with the suspension? We have invested probably thousands over the years and I just thought it would be fair to be given an exact reason for the suspension, that's all I ask. Is there anyway of getting the enforcement team to look into this as I'm literally exhausted with trying to get an answer. The gamertag in question is GetPanzerSHREKT.
I would really appreciate any help with this as I don't know how else I'm supposed to contact enforcement. I've even tried through different accounts from different devices and still no luck... Thanks, Amy.