Cyberpunk 2077 refund denied by Microsoft

CDProjektRed has issued a statement asking buyers of the game to get refunds from Microsoft if they feel that the game did not meet their expectations.

https://twitter.com/CyberpunkGame/status/1338390123373801472

I applied for a refund and Microsoft said that because I played the game already, my refund is denied, stating part of their digital terms of service.

"Thanks for contacting Microsoft Support for Xbox

I'm following up on your refund request. We're really sorry we can't give you a refund.

Our refund policy doesn't allow refunds for digital game products that have been played or consumed.  Thanks for understanding. "

It sounds like CDPR and MS didn't communicate this with each other and gamers are stuck with poor products.

I've emailed *** Email address is removed for privacy *** for support.

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I got the exact same issue, its mad that they sold broken games and make it near impossible to get a refund

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Have you played for more than 2 hours? If so then that's the reason it got denied. Microsoft has a maximum of 2 hours you can play and own the game for 14 days. The latter shouldn't be a problem since the game released less than a week ago.
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Yes, I probably have 6-10 hours into it. Plagued with crashes and freezes, I waited until the patch was released and saw it wasn't any better.

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Same. Microsoft needs to make an exception since CDPR released this on last gen consoles in bad faith.

It takes more than 2 hours to see just how unplayable this hot mess truly is.

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Haven't had a lot of crashes since applying the 16GB patch. It's a great game with heaps to do so persevere while the devs polish the game.

All new releases have some nuances not foreseen, overlooked, that require a patch, and CDPR were pretty quick patching the game. I believe there's another patch coming.

I expect Cyberpunk 2077 to get numerous awards for innovation in game, but unfortunately first bad impressions, (unwarranted imo) stick.

Hope this helps you
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You must be joking. The game is an ugly buggy mess and its ridiculous that we cant get refunds.

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I don't understand in the case of cyberpunk how else would a person know that the game is trash not finished glitch and broken if they had played it. They know the game has majors issue and refund are legitimate. They sold a faulty product someone should be responsible for check games before putting them on the market.

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Microsoft need to step up, especially now Sony have not only removed it but offering refunds to EVERYONE that purchased the game via the store. This game despite it being promising is currently in a state of being complete garbage in terms of quality. Are there no quality checks before a games allowed on a store? What a load of nonsense, own up to your mistakes.

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Same thing here ! it outrages that sony offers full refund and microsoft doesnt ! 

I as well tried to get a refund for my digital copy of Cyberpunk 2077 - casue for my opinion the preformece is horrible : fps drops and hard crashes ! 

And microsoft told me that my request was denied ! 

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Same here 

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Last updated August 18, 2021 Views 1,298 Applies to: