crashing and turn off xbox series x while playing online nba 2k21 next gen

          Hi...i just experience last night n this morning while playing online nba 2k21 net gen in my xbox series x......

i also have an xbox series s and i use it alternate..but it never crash in the series s.....Please any solution or update to eliminate this crashes specially in xbox series x.

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Hello there @ronnie247g, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out. 

The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best! 

Kind Regards

Stay safe, and happy gaming!

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hi bro...i do feel the next gen games like nba2k21 edition....when playing produce more heat you can feel it by your hand....

      i notice this crashes  on the second game playing online 2k21 next gen.......today i try to put a small fan on the base of the console since mine is position horizontally.....and i finish  a second game without any crashes......still im on the trial mode to play today  around 4 games online with this setup.....is there a way during next gen games the fan can turn faster.....or any update

comming for xbox..or either for the 2k sports... optional  to make the game run minimal...or some option in some games like off ray tracing..or some technical staff....hope  this crashes would be fix soon...hope there is an update n microsoft can consider this forum from mosst of us players specially online 2k21  or other next gen games

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just remeber i have first the normal nba2k21 edition game disk ..n it never crashes even in online game... only on next gen edition of 2k21 with is by the way a digital copy..thanks hope this might help thanks

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Same. It's nothing to do with network issues. I've had nba2k21 less than two weeks tried tried and tried again the same exact thing happens screen crashes every game I play online then each time I have to reset my series X I've asked for a refund for the digital purchase but been denied 3 separate times buy a generic email stating because I've played the game I cannot get a refund. Having any part of a game that does not work or is broken must be given in refund of credit.

There is no way I would of bought this game with the game braking online bugs it has. Do not buy this game.

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Has nothing to do with the network. My keeps crashing and the screen goes out with colored vertical lines and no screen. It just did it to me again and my screen is black, but I can here me me scrolling. So its on just with no screen.  This xbox series x is a piece of ****.

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Im another user who is very frustrated with NBA 2K21 online games crashing mid game every single time I play. I have the digital edition. 

Very frustrating for me, and also for who ever I'm playing at the other end. 

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hi bro i think i have i have  avoid the crashes while playing nba21 next gen...by changing the the tv and display setting in the xbox....by the way im running before on my tv 4k at 60 fps......i notice it runs hotter specilly playing 2k21.....and the crashes was so frequent.....i read on article and also in youtube ..changing the xbox setting to 1080 p  but with 120 fps... in the xbox setting ..tv and display setting....after this i never have crashes lately....Only....bad internet connection..that can stop my game ....there is an instruction in youtube in case you want it in detail....some guys i play have the same issue and also solve the crashing problem....hope it help you and do . answer if it works on you also bro...

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Hi bro. Does this still works fine for you?

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dropping back to 1080p fixes the issue, although it then feels a little pointless having bought the newer xbox for 4K. 

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Today I tried playing 1080p and 60fps but unfortunelly at the second online game my Series X crashed and turned off

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Last updated April 24, 2025 Views 2,029 Applies to: