Crackdown 3 keep shutting down my Xbox one X at the start of game.

hi all, I'm unable to play Crackdown 3 as it keep shutting down my Xbox one X at the same point of games very time I try to play. this point is right at the start of the game when you are in the tank about to have nanotech activated and then it will shutdown my Xbox. it doesn't matter what I do it will shutdown my Xbox at the same point. I've reinstalled the game twice, deleted all save data & tried different agents with no luck. the version of game I'm using is the game pass. my Xbox works fine all my other games.

any ideas what I can do?
Thanks

 

Question Info


Last updated March 29, 2020 Views 136 Applies to:
Answer
Answer

Hello Digital Oedo,

Thank you for posting here on the Xbox forums. Thank you for listing all of the troubleshooting you have tried, it really helps us identify possible solutions for you. Based on everything you have tried out already, I think your console can benefit from a operating system reset.

Follow these steps. Please note, you will have to re-sign into your accounts. Make sure you know your sign in emails and passwords before continuing :

  1. Press the Xbox button to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select System.
  5. Select Console info & updates.
  6. Select Reset console.
  7. Select Reset and keep games and apps
Happy Gaming!
Chris ᕦ(ò_óˇ)ᕤ

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.