Child account cannot move to new region and account will be locked soon

Hi wallitzio,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We could not really imagine how important it is for you to be able to update/change your child's account country or region at the soonest time possible. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team:

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Did you manage to resolve this issue/ i am having the exact same problem.

Hey mate,

No not yet. They thought they had solved it but they were just looking at the Xbox account which had migrated.

The issue of the Microsoft account being in the wrong region is still under escalation.

Apparently its on of the rarest issues they have seen.

Hoping they will fix it soon. The one silver lining is you can keep deferring the 'give consent' warning.

Hey mate,

No not yet. They thought they had solved it but they were just looking at the Xbox account which had migrated.

The issue of the Microsoft account being in the wrong region is still under escalation.

Apparently its on of the rarest issues they have seen.

Hoping they will fix it soon. The one silver lining is you can keep deferring the 'give consent' warning.

Please let me know if you ever get this fixed,

I just spent 2 hours on Microsoft support chat with 2 different people, both had no idea.

Was this ever resolved? I'm going through the same thing and Microsoft support can not figure it out. It seems crazy that a kid is not allowed to move countries on their account.

Yes as the tool requires over 18

2what he is doing is a manual transfer

You have to be able ti legally accept the consequences

Since he isn't 18 it wouldn't be legal

This is why a parent has call it in

Kids have been known to randomly use tools without knowing the consequence before

This happens when they are given an adult account and try and get a free game or simply try and get around the region locks

I raised this with Xbox and Microsoft. Both were unable to move my son's account from the UK to Australia.

I ended up moving my Microsoft account back to the UK which resolved the issue.

I am still able to make purchases on my Xbox account (which is based in Australia) so (as of typing) there don't seem to be any ill effects.

A stupid solution to a really annoying issue, but there you go...

Yes as mentioned you can't change it till he's 18

It would.take offline team to do it even then if they said they cant then they cant

The tool.is very very specific on the requirements

And 18 is one of them

One of the major problems you will run into is bc titles because of the geo ip checks

And purchasing or gifting digital games they would.have to be uk

If you buy a code fro. Australia it won't work on a UK account maybe have an Australian account with no gold just be on your home console

I managed to get this fixed with Microsoft support for my own personal account and my kids' accounts. Here is what we did:

1. Sign into family.microsoft.com

2. Click three dots for the child's account you need to modify

3. Click Manage Consent

4. Click Edit this child's personal info

5. Edit the country

6. Accept the warning about providing consent (steps 7 will do this), the child will appear to disappear from the family.

7. Sign in as the child on account.microsoft.com. The child will receive prompt for consent, select "I am the parent" option, sign in with parent account, and then accept consent prompt. Sign into family.microsoft.com (using a parent account), and you'll see the child back in the family.

8. Sign back in to account.microsoft.com with the child account to confirm country is now switched

I managed to this for two children.

Thanks but the Manage Consent page does not show the child account. I think this is because of consent laws in the US.