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Can't sign in to Xbox app on Windows 11 pc

As the title says. I purchased a month of PC Game pass and can't use it because I can't sign in to the Xbox app on my pc.

First I get this error message:

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Then if I switch accounts (to the same account I'm logged in with, my regular Microsoft account, I get this:

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Which looks promising, but when I click "lets play" it takes me back to the first error screen. I read that I need to install the Xbox Identity Provider app, but the link I've found to the MS Store doesn't have any option to download or install it.

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I'd really like to get this fixed so I can use my Gamepass subscription.

Answer
Answer
Hello, richj444. Thanks for reaching out! I'm an Independent Advisor and a Microsoft Community expert user. I'll be happy to assist you today.


Sometimes signing out of the Xbox Companion app helps.

Even if you've tried a step, please do it over in sequence:

1) Try resetting Xbox App at Settings > Apps > Apps & Features > Xbox Live > Advanced Options > Repair and Reset. Restart PC, test again.

2) If that fails try re-registering the app from Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...
Re-registering is different and will often fix what a Reset or Reinstall will not.

3) If that fails try reinstalling the App from Settings location above, restart PC, then reinstall from MS Store app Settings > My Library.

4) If those don't help then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

5) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems:
http://windows.microsoft.com/en-us/windows-10/m...


This is a public user-to-user support forum. We are expert users helping other users. We do not work for Microsoft and do not have access to any user accounts.

If this still can't solve your problem, just let me know and I'll do my best to try to help you.
Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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Question Info

Last updated March 15, 2023 Views 1,280 Applies to: