cant access my account, Microsoft wont help

Hello Tyler! 

    Thank you for posting on Xbox Forums! I understand that being locked out of your account can be frustrating but, I will be happy to assist you today. Just to clarify so that I understand your situation better, are you having issues signing into your account just on the website or are you also having an issue with signing into your account on your Xbox One console and/or Xbox App? Have you tried to reset your password to see if maybe your password was incorrect? Do you know if you have Two-Step Verification active on your account? I would suggest waiting 24 hours before trying any more login attempts. I would also suggest trying to go through the Account Recovery process after the 24 hours I suggested you wait. Thank you again for posting on Xbox Forums! 

Hello Tyler,

Thanks for keeping us updated. Unfortunately, at times profiles can become glitched or corrupt. This would cause these types of issues. We recommend waiting a full 48 hours and try to sign in. If not then request a call from support. Let them know you have issues signing in and have waited 48 hours and still the same issue. You can even try filling this out and see what they can assist you with. This link will take you to an a older thread you are looking for escalation.

Thanks,

Brad

There was another user with the same problem as you. 

We told him to wait 72 hours and then try again, Why? because it may have to be something with security issues, so, better to wait. 

In addition, you could try resetting your Ip or changing browser or device, get into the MS support, and see if you have been flagged for something. 

Wish you luck.

UGH my is still broken also. And it has now been over two weeks that I still cant login to my account. The only response I get is that it is being worked on and thats even after I reported this to the BBB. Even My thread was closed by Microsoft for dubious reasons which is horrible because it clearly shows they dont care about customers or this issue we are having. Just a recap this is the issue some of us are having.

Thanks for the help but it's not any of those issues. Since all those options are the first steps many of us tried when well before calling support. This is an ongoing issue for a few unlucky gamers that cant access their profile on any device or web browser. All we are asking is that the issue be resolved or give use the opportunity to migrate our accounts or keep us in the loop of when it could potentially be fixed. Instead we are being ignored and silenced with no real updates as to what why how or when we can access our accounts again. :(