Hi I have seen this issue in a few threads with no resolve. I have 2 consoles, my personal and my sons. I have a series x and I just upgraded my sons console from an original XboxOne to the series X. I was game sharing to their console with the Xbox one, and I was able to set their console as the main home console so I could game share with them. After the upgrade I tried to make the series x the new home. When trying to do this, the screen just spins when trying to mark the checkbox, no screen comes up the spinning circle just goes away and the box stays unchecked. I we t back my original xboxonex and noticed I still had game share priviledges but went to check to see if my main profile was set to home, and it wasn't, however my profile was still eligible to gameshare on it, I we t to make my home xbox to see if I could remove the priviledge and the option wasn't even checked. I couldn't even add it due to the same error, just loading and no result. I have reset the older console that WAS set to home (xboxone). I have reset the newer series X also. Neither option work...the reset was a hard reset.
So again, neither my main or my sons (game share) console are able to be set to home
The error I recieve is a circular loading icon that loads when trying to check the box, and nothing happens, even when going to learn more option. I cannot see how many switches I have left, I should have mentioned since I've never done it outside of the 1 time.
Under learn more I see the following
-what is a home xbox
-choose a home xbox
-how switching works
That's it
Other steps tried:
Hard resets on all consoles (the xboxone is now out of the picture after the hard reset)
I've tried clearing the cache, turning off the console for over 10 seconds and unplugging it
Changing networks
Changing the name on my account
Make sure all consoles were updated
I tried reaching out to xbox support Twitter and they only give me 1 generic response a day.
Is there anything that can be done outside of the generic script response microft is employees are told to ask? I've been through all of these already.
EDIT:
Last step I just also tried was going to settings>system>console info> developer settings > reset home console
Same result