Thank you for reaching Microsoft Xbox Forum support!
I highly recommend following the troubleshooting steps here:
After each step please try to see if the issue is fixed!
First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.
If the issue persists, please select Settings > Network > Network settings > Advanced settings > Alternate Mac address : CLEAR > Restart.
Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.
If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.
If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.
Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.
I wish you a lovely day, and I hope this helps you out!
Kind Regards
Stay safe, and happy gaming!
