Ask a new question

Black screen of death

Stuck on black screen when turning on xbox one. Tried the hard boot fix which worked once then problem happened again on next start up. Tried power off and restart with no luck. All cables are properly connected (system worked fine before February of this year) Any suggestions as to a fix? 

Hey there David,

Sorry to hear you are running into these issues with the Xbox One. Go ahead and follow some troubleshooting provided on the following support article.

Give this a try and let us know if this has helped.

XBF Erick C

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello David sorry to see you are dealing with the black screen. Was your console in the middle of an update when this occurred. You might want to try an offline update if that is the case, it has been known to fix a problem like this.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi there,

I'm sorry to hear about your console woes. :/

I would recommend a manual system update, as this kind of issue is known for when the console loads and hangs on a black or green screen, or due to a poorly installed system update. More here: https://support.xbox.com/en-US/xbox-one/console/system-updates-solution

Hope this helps and that you get back up and running soon! :)

Best,

L

Xbox Ambassador since 2011. Always happy to help. :)

Problems with Xbox Services? Check here:
https://support.xbox.com/en-GB/xbox-live-status

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for your advice. My issue went away with another cold start.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you for help. Issue went away with another cold boot.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Appreciate your help. Issue went away after another cold boot.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hey there! 

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.  

Thank you and have a great day! 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated August 18, 2021 Views 418 Applies to: