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Bethesda game issue, error code 0x800704c7

Whenever I download and try to play a Bethesda game such as Fallout 4, Fallout: New Vegas, or Skyrim, it gives me the error code 0x800704c7, also I downloaded the games on a external hard drive.

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Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this charitylilbear

Please answer the following questions to understand better your problem:

Where is this happening, on Xbox or PC?
If you're on PC. Are you using windows 11 or 10?
If you're on Xbox. Which one do you have?
So, is this error appearing when you try downloading the games on any drive? (internal or external)
And, which troubleshooting steps you have done so far to fix this? In that way I can advise you different things or how to proceed

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Hello, I am on a computer Xbox game pass, I download the game on windows 10 and try to launch but it gives the error, and the only troubleshooting steps I did is redownload the game, restart my computer, and have downloaded a smaller in size Bethesda game (Quake II), and repaired and reinstalled gaming services.

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Thanks for the update!

Please try this, all together:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and give it a new try


By the way, are you trying to install the game directly on your external hard drive?
If that's the case, is the drive formatted as NTFS?

(Open file explorer > my computer > Right-click on the drive > properties

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Ok, I did all of the steps above, and I am trying to install directly to the drive, and it is an NTFS, although the game on C: drive shows the same file manager error but does not show the Xbox game pass launching thing and no game pass error, hope I am giving enough information.

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Thanks, if you go to your C: drive or the desired drive.
In the root are you able to see a folder called WpSystem?

If not, please do this:

Create a new folder (don't name it momentarily) > right click on it and select properties > Security tab > advanced > next to "Owner" click on "Change" > below "Enter the object name to select" type everyone and click on "Check names" ("Everyone" should appear)

Then click OK > Enable "Replace owner on subcontainers and objects" > click on Apply > Click OK until you close all the windows in that way.

Finally rename the recently created folder as WpSystem, restart your PC and give it a new try.

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If maybe the WpSystem folder already exists, delete the folder.
If you're not able to do it, you may need to take ownership of it:

Press Windows + E and go to the drive
Right click on it and select properties > Go to the Security tab and select Advanced:
Click on Continue in the Permissions tab > Select Change > Click Advanced in the Select User or Group window, then Find now
Select your user account and click on Ok > Click on Ok and Apply on every window and close them.

Finally restart your PC and do the steps provided previously (about creating the WpSystem folder)

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OK, I think it might work if gaming services would install, error code 0x00000000 for that

I have tried these below

  • Launch PowerShell as an administrator and enter “get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers”

  • In the same PowerShell window, enter “start ms-windows-store://pdp/?productid=9MWPM2CQNLHN”

  • Install the app on that page, including accepting the UAC prompt when shown.

    Advise.

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If I understood well. Now you're getting the 0x0 error when you try installing a game?

Or is that error appearing when you try to install gaming services?

(Sorry in advance if I misunderstood)

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Its when trying to install gaming services, on the Microsoft Store it says "something went wrong on our end" and a button for "retry" and i clicked retry 12 times but nothing.

Sorry for the late response.

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Don't worry.

If you go to Windows Settings > Apps > Installed apps > are you able to see gaming services app or not at all?

If yes, click on it and select advanced options.

After that, click repair and then reset.

Finally, don't go to Microsoft Store, open instead the Xbox app, a blue notification with the following message is going to appear at the bottom:
"This app needs an extra component. Gaming Services is needed for playing some games. Administrator approval required. Install"

Select Install to reinstall Gaming Services, once installed check again.

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If maybe that doesn't work. Please try running this command as administrator via Powershell
(Windows key + X > click on Powershell (admin))

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

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OK, it fixed all the other Bethesda games (Quake, not Quake II) because there are files in C:\Program Files\WindowsApps that are the game files (i think) and that prevents me from playing Doom 64, Doom Eternal, Fallout: New Vegas, Project Silver(?), Quake II, and Skyrim SE, but I can't delete them to fix it because SYSTEM won't let me.

Half-fixed.

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Last updated April 19, 2025 Views 12,885 Applies to: